1. How much does it all cost?
We have a list of current family portrait prices on the ‘Prices’ page of the website.

2. Can we choose our frames?
Yes. We have a selection of quality frames in different finishes that will suit most living environments. You can choose the frame that is most appropriate for the space in which your images will hang.

3. Is there a discount if I buy more than one?
Yes. Packages are available. Please ask for more details when you arrive at the shoot.

4. How come you are cheaper than some of your competitors?
We currently have lower overheads and this is reflected in our prices. However, lower prices doesn’t mean we compromise on quality.

5. What does my free print look like?
Your free, framed, mounted image has approx dimensions of; frame size 10x7.5 inches. Print size approx 6x4 inches. You have a choice of black frame or silver frame. The free print can be colour or black and white.

6. How long does a shoot take?
Your £30 session lasts approximately 1 hour. In that time we try out as many ideas as we can.

7. Do we have to come to you or do you come to us?
It is normally more convenient for you to come to us as the lighting and studio environment is already set up. We can come to you but it incurs an extra charge. The shoot fee is £50 for a 1 hour shoot if we come to you. You have to be prepared for a certain amount of disruption if we travel to you as we bring studio flash and other professional accessories. It takes us about 20-30 minutes to set up and the same again to strike down at the end of the shoot. If you live further than 20 miles away from the studio additional mileage is charged at 50 per mile.

8. Can I have a CD with all the images on to send to relatives overseas?
Yes. A CD with all your chosen images from the shoot, processed for easy emailing, will cost you £400.

9. What if I don’t like my pictures?
This is highly unlikely!! If, however, you decide that none of them are suitable you are under no obligation to buy further prints. Therefore, you will have only spent £30 on the shoot fee.

10. What about canvas prints and other contemporary finishes?
We can provide those too. Please ask for details at the shoot and we can get bespoke quotations for you.

11. How long does it take before we can see the images from our shoot?
We aim for the images to be ready within 48 hours. However, at certain busy times delays may be unavoidable. Once the shoot is over we can make an appointment for you to come and view the images.

12. Once I’ve ordered some framed images how long do they take to prepare?
Again we aim to be as quick as possible. The average time from order to collection is 4 working days although it can be quicker. During busy periods they may take a little longer. We will give you a good idea of how long you will need to wait at the time you order them.

13. Can we bring our pet along to be photographed?
Yes, but with certain provisos. Well behaved, house trained pets are welcome. There is a pet dog on the premises who is kept well out of the way when clients are here. We should discuss the best way to photograph any pet before you bring them along.

14. What should we bring with us?
You should come along with lots of ideas and lots of changes of clothes if you want to get the most out of your hour in front of the camera.

15. You mentioned changes of clothes….what kind of clothes?
It is a good idea to bring clothes that will co-ordinate with the others in the photo. Generally speaking clothes with no garish patterns or logos make the most pleasing, eye-catching images.

16. What should I bring for the kids?
Please bring some changes of clothes for them too. Also they may have a favourite toy, game or dressing up outfit that reflects their personality. All these items can make a child feel at ease very quickly.

17. What is access like to your premises?
Good. There is currently free parking in the road and surrounding area. Access to the studio does entail climbing some stairs.

18. What if we want to get some more prints in 5 years time?
We currently archive all the images on 2 separate hard drives and CD/DVD. Whilst no storage system is completely infallible we are as confident as we can be that this system ensures the images will be available to you for as long as you would like them to be.

19. Will my pictures be on your website or advertising?
We do use a selection of images for marketing the business. If you don’t want to appear on marketing please inform us in writing once you have made your final selection of images for framing.

20. My kids won’t sit still, how can we get them to pose for you?
We can work with active kids. It often brings life to a picture when we see children participating rather than just sitting stiffly with a ‘plastic’ smile!

21. But I hate having my picture taken…………….
Our photo sessions are as relaxed as we can make them. We won’t make you do anything you are uncomfortable with. We can play most kinds of music to help you relax. If you are coming for an individual photo session you could always bring a friend for support. Our experience suggests that most people are actually good at having their photo taken but think they will be uncomfortable in front of the camera. Once they see the results they realise there was nothing to worry about.